So, 8 months since the original post; https://tickett.wordpress.com/2017/09/28/tools-to-run-an-it-company/ let’s see what’s changed…

Laptop Upgrades

Our newest laptops are all HP Probook 640 G1; The fourth generation and last to supersede the Elitebook 8440P whilst still fitting the HP docking stations we are using. Sooner or later we will have to bite the bullet and get some newer generation and replace some docking stations.

Printer Upgrade

The Xerox Phaser 6121MFP finally reached the end of days and got upgraded to a Xerox WorkCentre 6515N. Offering much the same features but much newer with more RAM, a faster processor and a few nice bonuses; Active Directory (LDAP) integration and duplex scanning/printing.

Version Control

Our development team have now moved from SVN to GIT. We are using GitLab Community Edition (hosted on-premise). I hope to share some of our practices and customisations soon. We feel GIT provides a more natural integration with Visual Studio and handles our collaboration better.

Support / Helpdesk / Ticket System

Over the Christmas period we wrote our own in-house helpdesk system which better fits our business. This continues to evolve each month and we hope to market it sometime in the future.

There should be a reasonable cost saving moving away from Solarwindows WebHelpDesk but we will be investing a large amount in developing the product and the biggest gains will be realised by the productivity improvements and enforced process/workflows.

Project Management

Once our in-house helpdesk system was live we quickly started work adding project managements features and moved away from Trello and Freedcamp. This will now prevent a lot of duplication previously keeping the disparate systems in sync.

Password Storage

We have now built a simple web based password manager with full and access control which we hope to market in the near future.

Internet Service Provider

After about 18 months of trying, Virgin Media Business has now been installed. The service is significantly poorer than I expected. Whilst we do often manage to achieve 100mb/s+ down and consistently 15mb/s up, the latency is poor (around 30ms) and the way they deliver static IP addresses is ridiculous (and forces you to use their router for the weird gre tunnel, you will need a minimum of 5 static IP addresses, the single IP will be assigned to the router itself and cannot be assigned to your own hardware).